Inbound Customer Service Representative - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join Karyaputra Suryagemilang as an Inbound Customer Service Representative in the heart of Bali! This is your opportunity to work in a dynamic, fast-paced environment while enjoying the vibrant culture and lifestyle of one of the world’s most sought-after destinations. As part of our team, you’ll be the first point of contact for our guests, ensuring their stay in Bali is nothing short of exceptional. Whether you’re in Canggu, Ubud, Denpasar, or any of the surrounding areas, you’ll be at the center of a bustling hospitality scene.

Your daily tasks will involve handling inbound calls, emails, and chat inquiries from our guests, providing them with the information they need and resolving any issues promptly. You’ll work closely with our team to ensure seamless communication and a high level of customer satisfaction. This role is perfect for someone who thrives in a customer-centric environment and wants to make a tangible difference in the travel industry.

At Karyaputra Suryagemilang, we believe in continuous growth and development. We offer a supportive work environment, opportunities for skill enhancement, and the chance to be part of a company that values its employees. Join us and be a part of the incredible journey that is Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and chat inquiries from guests, providing accurate and timely information.
• Resolve customer issues and complaints professionally and efficiently.
• Assist in booking and confirming hotel reservations, tours, and other travel services.
• Maintain a high level of customer satisfaction by ensuring all guest inquiries are addressed promptly.
• Collaborate with the team to ensure seamless communication and a positive guest experience.
• Update and maintain guest records and databases using our internal CRM system.
• Stay updated with the latest travel trends and industry news to provide the best possible service.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the hospitality or travel industry.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Bachelor’s degree in a related field is preferred but not mandatory.
• Friendly, approachable, and customer-focused attitude.
• Willingness to work in a team and adapt to different guest needs.

🛠️ Keahlian

Lowongan Terkait