Customer Retention Specialist (Syariah) - Gresik

Join Astra Credit Companies, a leading financial services provider in Indonesia, as a Customer Retention Specialist (Syariah) in Gresik, Jawa Timur. In this role, you will play a pivotal part in maintaining strong customer relationships and driving customer loyalty through strategic initiatives. Our office is located at Jl. Raya Gelam No. 123, Gresik, Jawa Timur, 61122.

As a Customer Retention Specialist (Syariah), you will be responsible for developing and implementing retention strategies tailored to our Syariah products. You will work closely with our customer service team to ensure high levels of customer satisfaction and will leverage data analytics to identify trends and opportunities for improvement.

This is an exciting opportunity to be part of a dynamic team in a growing company. We offer competitive salaries, a comprehensive benefits package, and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer retention strategies for Syariah products.
• Analyze customer data to identify trends and opportunities for improvement.
• Monitor customer satisfaction levels and address any issues promptly.
• Collaborate with the customer service team to ensure high levels of customer satisfaction.
• Conduct regular customer feedback sessions to gather insights and improve our products and services.
• Stay up-to-date with industry trends and best practices in customer retention.
• Prepare regular reports on customer retention metrics and trends.
• Participate in team meetings and contribute to the development of retention strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in customer retention or a related field.
• Strong understanding of Syariah finance products and principles.
• Proficient in using data analytics tools such as Excel, Power BI, or similar.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and manage multiple priorities.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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